ColorSnap Match Support Portal

How do I connect the ColorSnap Match to my smart device? - Open the ColorSnap Match App - Turn on your ColorSnap Match by pressing the button on the back of the device - For iOS, press the round button at the bottom of the screen that says ‘connect device’. For Android, press the blue button in the bottom right corner of the screen that says 'connect device'. - When prompted, press the button on the back of the ColorSnap Match again, then once more when your device indicates - You ...

General Troubleshooting Steps: - Make sure the battery is fully charged by plugging into an electrical outlet for 1 hour. - Make sure the newest version of the app for your device is downloaded & installed. - Restart the phone or tablet & reset the ColorSnap Match (the ColorSnap Match resets after holding power button for 15 seconds). If you're still having issues after any of the troubleshooting you find here, please contact us at: customerservice@variableinc.com I am having...

What is the ColorSnap Match? - The ColorSnap Match is a revolutionary color-matching system that uses a color scanning device that links to an app to scan and accurately match colors to Sherwin Williams colors. Does ColorSnap Match require an internet connection to work? - The Color Muse itself does not require an internet connection, the smart device that it is connected to does require connection in order to search the color libraries selected Why does the color I scanned l...

How accurate is the ColorSnap Match? - 90%+ match on fan decks - Short-Term Repeatability is less than 0.1 ΔE (CIE2000) - Inter-Instrument Agreement is less than 0.3 ΔE (CIE2000) What are the measurements of the ColorSnap Match? - 4mm diameter area - 45/0 measuring optics - 2 deg. std. observer - White calibration cap What kind of technology does the ColorSnap Match use? - Tri-stimulus XYZ sensor - Full spectrum white LEDs - Patented and patent pending color ...

How do I turn on my device? - Press the button on the back of the device once to power on the device. How do I turn off my device? - The ColorSnap Match shuts off automatically after 20-30 seconds. What do the blue LED flashes mean on the ColorSnap Match? - Slow pulsing means the device is ready to connect over Bluetooth to your smart device. - Fast pulsing means the device has connected to your smart device and is waiting for confirmation (by pressing the device b...

How do I scan colors? - To scan, make sure your device is linked to your smartphone or tablet. - Place the device flat against a clean surface or color sample and trigger the scan from your smart device by pressing the round “scan” button in the app. How do I calibrate my device? - Calibration will be prompted at every device/app connection and can be manually triggered from the Manage Device screen in the app. - Calibrate prior to each scan for the highest degree of accura...

For people who work in color management, the term delta E probably has come up many times. However, most people would wonder, what is delta E? Delta E is a unit of measurement for color difference perceived by humans. The E stands for Empfindung; German for “sensation”. The scale goes from 0 to 100 with 0 meaning no color difference and 100 being the greatest color difference possible. Delta E has evolved quite a bit over the last four decades. It started as a simple mathematical calculation t...